Orders: All orders must be received in writing (mail, fax or e-mail). Once your order has been received and processed, you will receive a Sales Order, detailing all relevant information regarding your order. We reserve the right to refuse any order at any time. The Sales Order and this catalog are the only terms of agreement for the production of your product. It is your responsibility to review this information carefully and notify us immediately of any discrepancy, correction or clarification.


Terms: 50% pre-payment due on all orders placed. Balance due once order has been delivered. Manufacturing will not begin until the pre-payment has been received. Any delays in payment may delay the delivery date of your product. Checks, Visa, Master Card and American Express cards accepted. Past due accounts may be subject to a 1.5% per month late charge, plus any collection costs. Returned checks are subject to a $30 service charge. If your account becomes more than 60 days past due, you authorize KOOLGATOR to charge your credit card that was used for your pre-payment.


Artwork: Please provide your artwork in Adobe Illustrator software, compatible with CS5 or below. Convert all colors, including PMS colors, to CMYK. Convert all fonts to paths. Photographs must be embedded in the AI file. Embedded images should be JPEG or PSD files and have a resolution of 300 dpi. The approximate size of the KOOLGATOR is 2” x 26” (finished) per side and 4” x 26” (unfinished). The “live” print area is 1.5” x 25.5” per side. Full bleeds require an additional .25” around the exterior edges of the 4” x 26” (unfinished) KOOLGATOR.


A final digital paper color proof will be emailed to you prior to production for approval. It is your responsibility to review the proof carefully for accuracy. Any delays in artwork approval may delay the delivery date of your product. Keep in mind that printing on fabric will not provide the same clarity as depicted on the digital color proof and some smaller images, including ® or ™ may not be legible.


Sample Policy: We will provide approved distributors with 3 KOOLGATORS, at no cost, to be used as samples. You must provide a valid shipping account number to receive these samples. The samples we provide will be our self-promo samples which have been specifically designed as a sales tool to showcase all of the features and benefits of the KOOLGATOR.


Pre-Production Sample: Pre-production samples are available for $125. This includes all costs, including shipping. Please allow a total of 14 business days to have 5 pre-production samples delivered to you from the time we receive your nonrefundable payment and signed artwork proof. If an order is placed for 2,500 or more units from this customer, you will receive a $125 credit on the order.


Shipping: We ship all of our orders via international air, from our international factory. Your Sales Order will list the entire shipping cost you will be charged. We have negotiated preferred international shipping rates and are familiar with the customs process so we do not recommend using your own shipping account. Once the product has been delivered, we are no longer responsible for damage or loss to the product. We will make every attempt to meet your delivery dates and in fact may ship your order earlier than requested. However, we are not responsible for delays outside of our control including but not limited to shipping carrier delays, weather, material shortages and custom delays


Packaging: Your KOOLGATORS will be shipped bulk.

Reorders: Due to our printing process, there is no discount provided on reorders.


Rush Orders: We process every order as quickly as possible. Submit your request and we will make every attempt to accommodate you.


Less Than Minimum Orders: Please contact us to see if we can accommodate your request.


Product: Minor variations from the sample and/or the color artwork proof are allowed that do not materially affect the desired use or quality of the product, this may include minor imprint imperfections. Sizes may vary slightly as all items are cut and sewn by hand. Fabric & colors may vary slightly between KOOLGATORS within each order. Please note all product sizes, imprint sizes and colors are approximate.


Cancellation/Return Policy: Since each order involves custom printing, once production has begun, your order becomes non-cancellable and you are responsible for the cost of the entire order. Your pre-payment will not be returned. No credit will be issued for returned product.


Pricing: All pricing subject to change without notice. Changes to this catalog may be made without notification, always call to confirm pricing. We reserve the right to discontinue any item without notice. We are not liable for any typographical errors and/or omissions in this or any other advertising materials.


Over runs/Under runs: Exact quantities are normally shipped, however there may be up to a 2% over runs/under runs and breakage/damage allowance.


Claims: Any claims of defects, damages or shortages over the 2% allowance must be made in writing within 3 business days after delivery. If no such claim is made, you are acknowledging the order has been completely satisfied and fulfilled per the terms of the Sales Order and agree to promptly pay any balance still owed.


Warranty: We stand behind our products and will provide items of high quality. Customer service is a top priority and we will do all we can to accommodate the customer, within reason. In the event of defects in workmanship or errors for which we are responsible, products will be replaced.


Copyrights & Trademarks: By providing KOOLGATOR with logos, marks, symbols or designs, to create artwork or manufacture product, you are representing that you are authorized and permitted to do so and shall indemnify and hold KOOLGATOR harmless in any infringement actions as a result of printing said artwork on the KOOLGATOR.

We reserve the right to use any and all of our imprinted products from any completed order in our advertising materials and displays unless otherwise specified in writing.


Limited Liability: KOOLGATOR liability for any damages or personal liability arising from the sale, shipment, storage, handling or use its products, whether based on alleged negligence or otherwise, shall not exceed the total amount paid by the customer for the goods causing said damages. In no event will KOOLGATOR be liable for any incidental, consequential, or special damages or for any damages suffered by a third party. Customer agrees to hold KOOLGATOR harmless of all claims above any and all amounts paid by the customer to KOOLGATOR.


Questions: For any questions please call us at (208) 342-2535 or email us at info@koolgator.com. Orders can be faxed to (208) 965-8514.