• Items must be returned unused in their original packaging within 30 days of receipt for a full refund of the purchase price. We do not offer refunds on shipping. The packing slip must be included in the returned shipment.

  • If you believe your item is defective, please email us at [email protected] or give us a call at (208) 342-2535. If we find that your product is indeed defective, we will offer a full refund or replace the product at no charge. Damage, abuse and/or normal wear are not covered.

  • If you purchased your KOOLGATOR product at a retail store, please contact the store directly to inquire about returns.

  • All returns can be sent to:
    ATTN: Returns
    420 W. Bannock St.
    Boise, ID 83702