What is the return/refund policy?
  • Items must be returned unused in their original packaging within 30 days of receipt for a full refund of the purchase price. We do not offer refunds on shipping. The packing slip must be included in the returned shipment.


  • If you believe your item is defective, please email us at [email protected] or give us a call at (208) 342-2535. If we find that your product is indeed defective, we will offer a full refund or replace the product at no charge. Damage, abuse and/or normal wear are not covered.


  • If you purchased your KOOLGATOR product at a retail store, please contact the store directly to inquire about returns.


  • All returns can be sent to:
    ATTN: Returns
    420 W. Bannock St.
    Boise, ID 83702
Can I buy KOOLGATOR products in bulk?
Yes, you can buy KOOLGATOR products in bulk.

Please contact us at (208) 342-2535 for more information, or send us an email at [email protected]

Are KOOLGATOR products sold in stores?
KOOLGATOR products are currently sold at select retailers. Please contact us to find out if they are available at a retailer near you at (208) 342-2535 or email us at [email protected]
How do I become a retailer?
If you are interested in becoming a retailer or obtaining a catalog, please contact Chris Mickelson.

EMAIL: [email protected]
PHONE: (208) 890-3367

Cooling Neck Wraps
How do I wash my cooling neck wrap?
To clean, hand wash with mild soap, rinse and air dry. Do not store in a closed container until it is 100% dry. It may take several days for it to dry completely.
Can I use it more than once?
Yes, a cooling neck wrap can be reused over and over again. After soaking it initially, the super absorbent polymers will expand as they fill up with water, so if it needs to be refreshed throughout the day, you can simply dip it in or splash it with water. It will take 3-4 days of air drying for the polymers to shrink back to their original state. After this, you simply follow the soaking instructions to reuse.
Can I soak it in saltwater?
No, the cooling neck wraps should not be used with saltwater as it can break down the materials.
If the polymers inside are styll hydrated, but the fabric is dry, will it still work?
YES! While the wet fabric against your neck makes it feel even cooler, once the fabric dries, your cooling neck wrap is still cooling you down as the water inside the polymers evaporates. You can give it a quick dip or splash to refresh the fabric throughout the day, but as long as the neck wrap is expanded, the water inside the polymers will evaporate and cool you down. It will actually take a few days for the polymers to compeltely dry out and shrink down to their original size.
How long does it take to dry out completely?
It takes approximately 3-4 days  of air drying for cooling neck wraps to dry out completely back to their original state.
What happens if I soak it longer than the instructed amount of time?
Soaking a cooling neck wrap longer than the instructed amount of time will result in over hydration. This will cause the polymers to over-expand and could potentially burst through the seams. Always follow the instructed amount of soaking time and spread the beads throughout the middle chamber to prevent this from happening. Do not store the wet cooling neck wrap in a closed container as this can also result in over-expansion.
Can it also be used for heat?
No, cooling neck wraps are only made to cool you down. Do not Microwave or apply heat.
Cooling Towels
How is the cooling towel activated?
To clean, hand wash with mild soap, rinse and air dry. Do not store in a closed container until it is 100% dry. It may take several days for it to dry completely.
How should the cooling towel be washed?
Machine wash cold with like colors. Do not use bleach or softeners.

Tumble Dry Low.

Do not iron.

What makes KOOLGATOR Cooling Towels better than other cooling towels on the market?
KOOLGATOR cooling towels are constructed with a unique, performance fabric blend that provides rapid, long lasting cooling without the use of chemicals. The soft, lightweight fabric is breathable and machine washable. Unlike other cooling towels on the market, our cooling towels stay soft when dry, rather than becoming rigid and brittle.